You charge for the fit, but also claim its free.
Very simply the appointment has a fee. However if you order a
bike from us within 30 days of the fitting the fee is credited
against the purchase.
In other words you're getting all the benefits of a full bike
fit at no additional expense.
What is the difference between a new bike fit
and an existing bike fit?
Very simply, if you already have a bike you want us to make fit
better, choose the existing bike fit.
The fit will be done on your bike and will adjust it to make it
fit like a glove (new handlebars, stem may be required).
If you are looking for a new bike and want to start with a blank
sheet of paper choose the new bike fit and we'll do the
fitting on our fully adjustable jig.
This gives us full flexibility to get you in your perfect
position and then we can advise on how to replicate this position
on various road bikes
I want a new bike; Do I choose New Bike Fit or
Our flagship fit is the 3-hour New Bike fit and
Consultation. If you are looking to spend £3000 and over this
is the session for you. The fit is very comprehensive and you will
get your fit credited in full against the purchase of bike within
Our Essentials bike fit was designed for clients
looking to spend less than that and/or don't want such a detailed,
time-intensive fit session. So the Essentials fit will
spend less time on body assessment. The majority of the time is on
the jig getting you in an ideal positon for the new bike.
It's still a very thorough process, and as long as the bike
purchased is more than £1500 the fit is credited in full.
I have seen a bike 10% cheaper online; how can you claim
to be competitive?
The old chestnut of the difference between price and value
applies. Bikes are not perfectly fungible; there are differences.
Even two identical stock bikes - one set up perfectly and one not -
will ride differently. Spoiler alert: the one set up better will
ride better and thus be the better bike! The specification may be
the same, but the performance and comfort will be different.
Add in the fact that we'll swap bars, stem and saddle free of
charge, where required, for the perfect fit and the overall package
is competitive and offers real value.
Explain why you swap parts. What does it mean and why
does it matter to me?
Stock bikes out of a box are fantastic. In this day and age they
are all good, and great value for money. But the brands need to
make assumptions, so they may assume that if you order a size 56cm
bike you are 'medium' and thus will have 'medium shoulder width'
which means 42cm bars. And they assume will need a 100mm stem.
However you may be narrower than norm and actually need 40cm
bars, but with great flexibility and thus prefer 110mm stem
If you buy a bike off the shelf you will be stuck with the
standard parts and only after a number of miles will you notice
this discomfort and then decide to get a fitting. And the fit will
cost you £250 for the session, and then the bar swap may be £50-100
and same for the stem. So you have no spent £300-400 making the
bike fit you (as opposed to you having to fit the bike)
Whereas if you had bought the bike from Bespoke; there would be
no fitting charge (as its credited in full) and the handlebar and
stem swap was free of charge. So you have saved £400 by buying at
I have done a fit elsewhere; I don't want to pay for a
new bike fit
Remember, although you pay for the new bike fit, it is credited
in full against your bike purchase.
Okay, but will you accept other fitting reports to sell
me a bike?
Ultimately you are the client and if you want to use existing
fit data we can do so. But our preference is to start with a clean
slate so that we have 100% involvement & accountability.
I have not done a fit yet, but got 3 bikes in my head.
When I emailed you to ask which you thought was best you declined
to answer without the fitting. Why?
In our opinion anyone who comments on the suitability of one
bike over another without ever seeing the rider in question is
doing the potential client a huge disservice. It would be very
arrogant of us to say which bike is better for you based on a short
We never give advice on bike suitability for a specific client
without first doing a full bike fitting. After the fitting we will
have a full understanding of your sporting history, previous
injuries, levels of flexibility and core strength, cycling
aspirations, targeted events and ideal bike contact points. In
other words - we know a lot about you!
And it's only after that process we feel qualified to give you
proper advice - we have a detailed understanding of you as a rider
and thus can then match you with the perfect bike
I still have questions!
That's great - we're always happy to help and to share our
knowledge and passion for bike fitting. Simply
email us and we'll be happy to talk you through the options in