All contracts and orders are governed by these terms and
conditions of sale. No other terms or conditions shall apply, even
though referred to or contained in any order, acceptance or other
document submitted by you unless those terms are expressly agreed
to in writing by us and signed by a Director. No Contract shall
come into existence until your order (however given) is accepted by
the earliest of: our written acceptance; delivery of the goods; and
All Lead-times given at the time of quote are best estimates.
More precise lead-times can only be given once an ordered has been
loaded and confirmed. Whilst we always make our best endeavours to
achieve projected times, delays by the client of payment of
deposit, provision of Design Information, and supply of parts will
result in the rescheduling of jobs to a later date.
Acceptance of Order
Your order becomes binding as soon as we have accepted it,
subject to your rights of cancellation.
Some of the products you order will be made specifically to your
order, in accordance with the instructions and specifications you
have given us. It is your responsibility to check all details and
aspects of your order are correct - particularly when we send you
your order acknowledgement; and that the goods are suitable for
your requirements, including measurements, dimensions, product
features. Unless otherwise explicitly agreed work will not proceed
until a non-refundable deposit is paid to cover workshop labour,
components, as well as specification, design and scheduling
Stock bikes that have been modified in any way (different
handlebars, stem, saddle etc), frame build ups, foot-beds, shoes
that have been heated or had cleats fitted are ordered to your
specification and therefore "Personalised" as recognised by the
Distance Selling Regulations. If you need to amend or cancel your
order, you have the right to do so at any time up to 48 hours after
you have placed your order. If you amend your order in any way more
than 48 hours after you placed it, we reserve the right to charge
you any costs we have incurred in relation to your order in excess
of the non-refundable deposit as detailed in "Acceptance of Order"
above. "Personalised" products cannot be returned after you have
received them unless they are confirmed by Cadence Europe Limited
(T/As Bespoke Cycling) as defective or damaged in which case they
will be repaired or replaced at our discretion.
If an order has been accepted you may not cancel it except with the
agreement in writing from us. The terms of cancellation will
include, but shall not be limited to a payment to indemnify the
Supplier in full against all loss (including loss of profit), costs
(including the cost of all labour and materials used), damages,
charges and expenses incurred by us as a result of
Because our "Personalised" products made especially to your
order it is not possible to return it if not suitable. If we have
made mistakes with your order we will of course repair or replace
it as soon as possible.
We will not pay for: fair wear and tear or damage caused by
negligence and/or improper use (unless it is our suppliers' or our
own negligence or improper use); Damage that occurs as a result of
repairs or alterations made without our approval; consequential
loss or damage sustained by you, whether due to our negligence or
in any other way attributable to the supply of the goods by us
pursuant to the contract.
Every effort is made to ensure that prices quoted are correct
(including VAT). If an error has been made in our quote, we may
cancel the order subject to the terms indicated under
"Cancellation". For "Personalised" Product we reserve the right, by
giving notice to you at any time before delivery, to increase the
price of the Goods and Services to reflect any increase in the cost
to us which is due to any factor beyond our control (such as,
without limitation, any foreign exchange fluctuation currency
regulation, alteration of duties, significant increase in the costs
of labour, materials or other costs of manufacture)
If, subsequent to order, there is any change in delivery dates,
quantities or specifications for the Goods and services which are
requested by the Customer, or there is a failure by you to give us
adequate information or instructions then we reserve the right to
increase the price of the goods and services, and will inform you
Governing Law and Jurisdiction
These terms and conditions shall be governed by the laws of
England and Wales and the parties agree to submit to the exclusive
jurisdiction of the English and Welsh courts.
In the event that either party is prevented from fulfilling its
obligations under this Agreement by reason of any supervening event
beyond its control including but not limited to war, national
emergency, flood, earthquake, strike or lockout the party shall not
be deemed to be in breach of its obligations under this Agreement.
The party shall immediately give notice of this to the other party
and must take all reasonable steps to resume performance of its
Each party shall be liable to pay to the other damages for any
breach of this Agreement and all expenses and costs incurred by
that party in enforcing its rights under this Agreement.
If and when the period of such incapacity exceeds six months then
this Agreement shall automatically terminate unless the parties
first agree otherwise in writing.
Definitions in these Terms & Conditions
'Goods' means the goods on your order at the time of ordering.
It includes any service that comes with any goods.
Cancellation Period' means the period of eight days from the date
of receipt of goods ordered by Distance Communication during which
you are entitled to cancel your purchase order; however, please
note that all our "Personalised" products are made to order and
therefore not returnable;
'Personalised' means Bicycle related products altered in any way
from our standard size and specification or made to measurements
provided by you;
'Product or Products' means Cadence Europe Limited (T/As Bespoke
Cycling) good(s); 'we', 'us', 'our' means Cadence Europe Limited
(T/As Bespoke Cycling)the Company; 'you', 'your' means one of our